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FAQ

About Membership Registration
Q: Is the R18.com membership completely free?

A:

Yes. Registration with R18.com is FREE.
You will only need to pay for the items and services that you purchase.

Q: I am already a DMM Japan member. Can I use the same login information to login to R18.com?

A:

Yes, you can use the DMM Japan's login information to login to R18.com.
You can use the R18.com login information to login to DMM Japan as well.

Please note that your DMM library will remain in DMM.co.jp.
If you wish to view the items you purchased, please access your DMM library from the links below:

[Movies Library]

[E-Comics Library]

* The R18.com product lineup may differ from DMM product lineup.

Q: How can I check and edit my account information?

A:

Please login to your account, and go to [My Account].

Q: How can I change the email address that I registered?

A:

Please login to your account, and go to [My Account] ---> [Basic Registration Information].

Q: How can I change my password?

A:

Please login to your account, and go to [My Account] ---> [Basic Registration Information].

Q: Where can I see the items that I purchased?

A:

Please login to your account, and go to [My Library] on the top menu bar.
You can also view your Payment History in [My Account] ---> [Payment Information].

Q: I don't seem to be receiving emails from R18.com...

A:

It may be because you registered the wrong email address, or because emails from R18.com are being marked as spam, therefore not reaching your mailbox.

To check the email address you registered with R18.com, please see [My Account].

R18.com emails may come from following domain(s):
* r18.com

Please check the settings of your email service to ensure that emails from R18.com reach your mailbox.

Q: How can I cancel my R18.com account permanently?

A:

Please login to your account, and go to [My Account]. Then click [Cancel R18.com Account] and follow the instructions.

Please carefully confirm each step before proceeding with a full cancellation of your valuable R18.com account.
You CANNOT recover your account once you cancel it.

Q: I still have questions.

A:

Please contact our [Web Support].

BACK TO TOP
About Login
Q: I am already a DMM Japan member. Can I use the same login information to login to R18.com?

A:

Yes, you can use the DMM Japan's login information to login to R18.com.
You can use the R18.com login information to login to DMM Japan as well.

Please note that your DMM library will remain in DMM.co.jp.
If you wish to view the items you purchased, please access your DMM library from the links below:

[Movies Library]

[E-Comics Library]

* The R18.com product lineup may differ from DMM product lineup.

Q: I cannot login...

A:

First, please make sure that your User ID (your registered email address) and Password are correct. Then please check the following:

* Please check your Caps Lock key.
* Please make sure that you are not typing 2-byte characters.
* Please make sure that there are no error in letters such as 1 (one), l (el), I (eye), 0 (zero), O (oh).
* Please make sure that you are not entering any unnecessary spaces.

If you correctly enter your login information and still cannot login, please reset your password from [Lost your password?].

Q: I forgot my user ID...

A:

Your User ID is your registered email address.
If you forgot your email address, please contact our [Web Support].

Q: I forgot my password...

A:

Please reset your password from [Lost your password?].

Q: How can I check my login history?

A:

Please login to your account, and go [My Account] ---> [Security Information].

Q: There are unknown access logs in my login history...

A:

Your account may have had unauthorized access.
Please change your password from [My Account] immediately, then check your [Payment History].

Q: How can I change the email address that I registered?

A:

Please login to your account, and go to [My Account] ---> [Basic Registration Information].

Q: How can I change my password?

A:

Please login to your account, and go to [My Account] ---> [Basic Registration Information].

Q: I still have questions.

A:

Please contact our [Web Support].

BACK TO TOP
About Payment
Q: What currencies does R18.com accept?

A:

R18.com accepts only Japanese Yen.
The site displays other currencies, but they are simply a "reference price".
You will be billed in Japanese Yen.

Q: What types of payment methods does R18.com have?

A:

We only accept credit cards.

Q: What brands of credit card can I use on R18.com?

A:

You can use credit cards with the following logos:


  •  
  •  
  •  
  •  
  •  
  •  


Some credit cards may not be used for certain services.


Prepaid cards/debit cards are also accepted.

However, if the usage of your prepaid cards/debit cards is limited within certain country or territories, you may not be able to use your cards on our site. Please check with your card company.

Q: Who will charge me when I use my credit card for payment? What name will be on the credit card statement?

A:

In order for us to have as many users around the world as possible to make purchases in our site, we deal with many different banks and card companies. Your payments will be processed by some of these banks and card companies.

The following are the example of the billers that you will see in your credit card statement:

* The biller names are followed by the support phone numbers.

** In rare occasion, you may see different biller names in your statement. When you see a biller that is not in our list, please check with your card company and with our web support.

Card authorization UBN
  EINT
  GDL
  GELSENKIRC
Purchase GDL
  GELSENKIRC
  PTO
  MNO
  JWS
  STKT
  NML
  PCD
  WSLY
  Alliedw.com
Q: Is registering my credit card on R18.com safe?

A:

Your credit card and personal information is transmitted securely via SSL encryption.
Your card information is always safe.

Q: Can I pay in installments?

A:

We do not accept installment payments.
The purchase must be paid in a single payment.

Q: When will transactions for items I purchase be completed?

A:

Your transaction is complete at the time of your purchase.

Q: Can I view my payment history?

A:

Please login to your account, and go to [My Account] ---> [Payment Information].

Q: When will money be withdrawn from my account for purchases I make?

A:

Please contact your credit card company, as this depends on the billing date of your credit card company.

* Please note that all purchase date are based on Japanese Standard Time.

Q: Will product names be listed on my credit card statement?

A:

Product names will NOT be listed.

Q: How can I register, change, or update my credit card information?

A:

Please login to your account, and go to [My Account] ---> [Payment Information].

Q: When I try to register, change, or update my credit card information, it fails...

A:

Please make sure that there are no mistakes in your registered credit card information.

* FULL NAME: Make sure your first and last name are entered as they appear on your credit card in alphanumeric.

* CARD NUMBER: Make sure it is entered correctly in alphanumeric and that there are no spaces or hyphens.

* EXPIRATION DATE: Make sure the month and year are entered correctly.

* SECURITY CODE: The location of the code on the card differs accordingly to the company. Please refer to [What is "Security Code"?].

If there are no mistakes and you still have trouble, please contact your credit card company and check the validity of your card.

Q: My credit card has been declined for some reason...

A:

Credit card transaction problems may be due to one or more of the following reasons:

* The credit card registered with R18.com has expired.
* You have gone over your credit card limit.
* You have insufficient funds.
* Data transmission temporarily unavailable (including due to maintenance)
* You have ordered a high-priced item or items.

* Note: In order to prevent unauthorized use, your card may be suspended by your credit card company. If the problem continues, please contact your credit card company.

To update your credit card information, please login to your account and go [My Account] ---> [Payment Information].

Q: What is "Security Code"?

A:

Security Code is used as an additional security feature for "card not present" payment card transactions against credit card fraud. It is in addition to the bank card number which is embossed or printed on the card.

The card security code is located on the back of MasterCard, Visa and Discover credit or debit cards and is typically a separate group of 3 digits to the right of the signature strip.

On American Express cards, the card security code is a printed, not embossed, group of four digits on the front of the card on the right.

Q: Why is the date on my credit card statement different from my payment history?

A:

Credit card billing dates vary depending on the credit card company, and these dates may differ from the Payment History in R18.com.

* Please note that all purchase date are based on Japanese Standard Time.

Q: How can I delete my credit card information?

A:

Please login to your account, and go to [My Account] ---> [Payment Information].
Then click [EDIT] and [Remove Card].

Q: I still have questions.

A:

Please contact our [Web Support].

BACK TO TOP
System Requirements
Q: What are the system requirements for each service?

A:

Please check the following links:

[Movies System Requirements]

[E-Comics / Manga System Requirements]

Q: What browsers are supported by R18.com?

A:

The following browsers are supported by R18.com:

Internet Explorer 11 or later
Microsoft Edge
Firefox
Google Chrome
Safari 7 or later

Q: I still have questions.

A:

Please contact our [Web Support].

BACK TO TOP
About Movies
Q: What types of content are available in Video On Demand?

A:

The following floors are available in Video On Demand:

Adult Movies, Amateur Porn, Hentai Anime

Go to [Video On Demand TOP].

Q: What are the system requirements to watch movies on R18.com?

A:

The following requirements are needed to watch movies on R18.com:

Windows  
OS Windows 7 / 8.1 / 10
Browser Microsoft Edge (latest version) / Internet Explorer 11 or later / Firefox (latest version) / Google Chrome (latest version)
Player R Player / R Player Plus (for Windows 8.1 and 10)

 

Mac  
OS Mac OS 10.9 or later
Browser Safari 7 or later / Firefox (latest version) / Google Chrome (latest version)
Player R Player

 

iOS  
OS iOS 8 or later
Browser Safari / Google Chrome (latest version)

 

Android  
OS Android 4.4 or later
Browser Google Chrome (latest version)
Q: I cannot play my movies on Windows Media Player anymore...

A:

R18.com no longer officially supports Windows Media Player playback.
Please refer to the blog post below for more detail:

[Sayonara WMP! R Player Update Released!]

Q: Where can I check the movies that I purchased?

A:

Please login to your account, and go to [My Library] on the top menu bar.

Q: What is "Play Limit"? How long can I download the movies that I purchase?

A:

Play Limit is the expiration date. If there is a Play Limit in that movie, you may download the movie as many times as you like until that limit. Please make sure to finish downloading and confirm that you can watch the movies before they expire.

If you are unable to watch the movies normally, the download may have failed. Please erase your browser's temporary files (cache) and try downloading them again.

Please be aware that once a movie's Play Limit expires, you will no longer be able to download that movie, so please be careful not to lose or damage your downloaded data.

Q: What is "Play Limit"? How long can I watch the movies I purchase?

A:

Play Limit is the expiration date. You can watch the movies as many times as you like until the Play Limit expires. Please note that even if the movie has no Play Limit, you will lose access to it if you cancel your account with R18.com.

Please also note that even if the movie has no Play Limit, you will lose access to it if we are required to take the movies off of R18.com under certain circumstances.

If there is a problem, please contact our [Web Support].

Q: Can I watch the movies I purchased on other computers?

A:

You can watch movies on any computer that meets the [system requirements].

However, you cannot watch the same movie on multiple devices simultaneously.

Q: I purchased the wrong movie by mistake...

A:

Once a purchase has been made, we cannot change or cancel the order.

Q: How can I watch movies on a PC that has Windows 8 or later?

A:

In order to continue using R Player, you may need to upgrade and/or change the settings.

If the R Player is not working properly, you can try changing the setting within IE to [Protected Mode OFF]:

[Windows 7 / 8.1]
1. Launch Internet Explorer and go to "Tools" ---> "Internet Options"
2. Go to "Security" tab and uncheck "Enable Protected Mode"
3. Click "OK"
4. Relaunch Internet Explorer

Q: How can I play movies on Safari 10 or later?

A:

If your are using Safari 10 or later, you will need to change the security setting of your plugins (Flash, Silverlight) before playing movies.

[Step 1] Go to Preferences ---> Security

[Step 2] Click "Plug-in Settings" under Internet plug-ins.

[Step 3] Select "Adobe Flash Player" (and/or "Silverlight") from the left menu, then select "www.R18.com" from the right menu.

[Step 4] Change the pulldown to "Allow".

Q: How can I download the movies I purchased?

A:

Please login to your account, and go to [My Library] on the top menu bar.

Steps to download a movie:

(1) Click “Watch Now” button.
(2) Select movie quality (kbps).
(3) If there are multiple parts, select the file number. If there is only one part, click the [ 1 ] button.
(4) Open the saved file using R Player/R Player Plus.

* If download doesn’t start, please try right-clicking the button in step (3) and select [Save file as...].

** For Mac OS users, please do not right-click in step (3). Instead, please hold down the [control] button as you click.

*** If you do not have R Player/R Player Plus, please visit [R18.com Tools] page and follow the steps to install R Player/R Player Plus.

Q: How can I stream the movies I purchased?

A:

Please login to your account, and go to [My Library] on the top menu bar.

Steps to stream a movie:

(1) Click “Watch Now” button.
(2) Click “Play in browser” button in the STREAMING section.

*** If you do not have R Player/R Player Plus, please visit [R18.com Tools] page and follow the steps to install R Player/R Player Plus.

Q: I want to watch the movies in my mobile device.

A:

You can watch movies that were released after September 1st, 2013 on your mobile devices.

Q: I cannot watch free sample movies after updating Flash Player...

A:

Please test the previous version of the Flash Player first.

The recently released version of the Adobe Flash Player versions 11.2 and above sometimes have trouble playing sound and movies.

If you experience problems with your current version of the player, installing a previous version will sometimes correct the problem.

[Step 1] Check the version of the Flash Player you are using.

[Step 2] Uninstall your Flash Player

[Step 3] Install a previous version of the Flash Player

[Flash Player archive]

Q: When I try to watch a movie, I get a license authentication screen...

A:

Please enter your R18.com login information (email address & password). You need internet connection when you authenticate license.

You may be asked again when you change your device, so please store your account information securely.

Q: I cannot play movies normally...

A:

First, please refer to [About R Player & R Player for Chrome].
If the problem continues, please check the following for possible problems and solutions:

ERROR SOLUTION
* The movie is choppy or skipping frames. For a smooth playback experience, you need a broadband internet connection. If your broadband connection isn't fast enough, movies may stutter. Please try performing a speed test of your connection. This can be accomplished by going to http://www.speedtest.net.

Once complete, examine the results. If your download speed is below 1,000Kb/s (~1.0 Mb/s), then your bandwidth is fairly limited. You may want to consider lowering the playback bit rate. You may also want to contact your Internet Service Provider to get a download speed of over 1.0 Mb/s.

If you are watching a movie over a wireless connection and your movie is stuttering, please try watching over a wired connection or move your computer closer to your wi-fi router for a stronger signal.

If the problem continues, there may be some issues with your internet connection.
In that case, please contact your internet service provider for help.
* An operation was attempted on a pin that does not exist in the Direct Show filter graph. The needed codec may not be present.
Please download the codec from [Microsoft Support] page.
The WVC1 codec is needed to play this file.
* The specified file cannot be found.
* Cannot run the file because the specified protocol is not supported.
* The server cannot be found.
* The file cannot be played because there was a network error.
* The page cannot be displayed.
Please check your firewall settings, as files may not be played because of the firewall security software.

* Please contact the manufacturer of your security software for more details.
* The copy-protected file cannot be played or synced because there was an error while authenticating the license.
* There was a problem in the license storage.
* There was a problem with DRM components.
* Security storage protection error occurred.
The problem may be solved by initializing the license file.
After you initialize the license file, you will need to re-acquire a license before playing the movies. Please note that some products (including non-DMM services) may have restrictions on issuing licenses.

Please check with the [Microsoft Support] page regarding how to initialize files.

* Initializing a license file is a system file operation. R18.com is not responsible for your system file operation, so please perform this action at your own risk.
* Please close Internet Explorer completely after initializing a license file.
* An error occurred in the script on this page.
* The script error "netobj" is undefined.
* There is an "X" in the upper right corner.
Please click on the info bar and activate ActiveX controls.
If that does not solve the problem, please try resetting your browser.
* Authentication error occurred.
* The license does not work.
[Windows 7]
Please try setting "Default Programs" from Control Panel, or try disabling "Protected Mode" from Internet Options.
* I cannot find the movies I purchased. Please login to your account, and go to [My Library] on the top menu bar.
* I cannot rewind, fast forward or use the seek bar.
* The movie stops midway, or the download finishes midway.
The download may have failed.
Try deleting your browser's temporary files (cache), then try downloading it again.
Q: I still have questions.

A:

Please contact our [Web Support].

BACK TO TOP
About Channels
Q: What is Channels service?

A:

The channel subscription is a paid service that allows you to watch all the movies within a particular channel as much as you like. We currently offer monthly subscriptions. Once you subscribed to a channel, there are no other fees to freely view all the content within that channel. Many major producers and unique categories are available at no additional cost for you to enjoy!

* Wide Variety of Channels!
Famous producers, hundreds of categories, thousands of series are all just clicks away.

* Cost Effective!
Single item purchases can run up the bill quickly, so why not spend your money more wisely? Why buy one movie at $14 USD when you can spend $28 USD at the Playgirl Channel and have access to over 20,000 movies! That's 14 US cents a movie!

* Join at Any Time!
You can start your month at any time! If you start on June 25th JST, you have a full month till July 24th JST to enjoy all the movies you like!

* Uninterrupted Service!
With auto-renewed subscriptions, you never have to worry about the hassle of re-registering or purchasing content again. Just uninterrupted service till you decide to cancel your subscription.

NOTE: Before you purchase a channel, please be sure to try out a sample movie and make sure you are able to view our products on your device. Please visit [R18.com Tools] page for a sample movie.

If using a Mac, please be sure to use the [R Player] to view the downloaded movies.

Q: How long can I watch the movies in the subscription service after joining?

A:

You can watch movies in your subscribed channel till the expiration date. If you have cancelled the service before the expiration date, you have until the expiration date to still have access to those movies.

* Movies that become no longer available on R18.com will not be able to be viewed regardless of the subscription time remaining.

Q: How do I check the expiration date for the service?

A:

You can check your expiration date from [My Library] -> [Channels].

Channels services are automatically renewed each month.
If you do not wish to renew your subscription, please cancel your subscription before the expiration date comes.

Q: How do I cancel my channel subscription?

A:

You can cancel your subscription from [My Account] ---> [Channel Subscriptions].

* After cancelling your subscription, you will still have access to that channel for the subscription time remaining.
* Cancelling your subscription will NOT cancel your R18.com membership.

Q: What types of payment methods does R18.com have?

A:

You can use credit cards with the following logos:


  •  
  •  
  •  
  •  
  •  
  •  


Visa and Mastercard prepaid also accepted.


This is an automatically renewed monthly subscription service.
Your billing period will commence in accordance with JST (Japan Standard Time).

If you do not wish to renew your subscription automatically, you must cancel your subscription before the expiration date comes.
Q: Tell me more about automatic renewal.

A:

This is an automatically renewed monthly subscription service.
Your billing period will commence in accordance with JST (Japanese Standard Time).

If you do not wish to renew your subscription automatically, you must cancel your subscription before the expiration date comes.

Regarding the one month subscription billing period:

- Basic billing period
If your subscription begins on mm/dd/yyyy, it will carry over to the same date of the next month.
For example: If you began your subscription on August 25, 2014, your subscription will expire on September 25. You would be billed again on September 26, October 26, and so on.

- Irregular billing period
If your subscription begins on a day where the following month has no corresponding day, your billing period will be extended to the first day of the following month.
For example: If you began your subscription on August 31, 2014, your subscription will expire on September 30. You would be billed again on October 1, 2014.
This is because the corresponding date "September 31" does not exist.

Q: I purchased the wrong channel by mistake...

A:

Once a purchase has been made, we cannot change it.
If you wish to cancel the subscription, please cancel it before the expiration date comes.

You can cancel your subscription from [My Account] -> [Channel Subscriptions].

Q: I am unable to download and received the error, [Not enough disk space.]

A:

Please check to see that your hard disk has enough free space.
If your hard disc file system is set to FAT or FAT32, you will not be able to save a very large file.

* Large files can run over 4GB in size.

Q: When I try to watch a movie, I get a license authentication screen...

A:

Please enter your R18.com login information (email address & password).
You need internet connection when you authenticate license.

You may be asked again when you change your device, so please store your account information securely.

Q: I cannot play movies normally...

A:

First, please refer to [About R Player & R Player for Chrome].
If the problem continues, please check the following for possible problems and solutions:

ERROR SOLUTION
* The movie is choppy or skipping frames. For a smooth playback experience, you need a broadband internet connection. If your broadband connection isn't fast enough, movies may stutter. Please try performing a speed test of your connection. This can be accomplished by going to http://www.speedtest.net.

Once complete, examine the results. If your download speed is below 1,000Kb/s (~1.0 Mb/s), then your bandwidth is fairly limited. You may want to consider lowering the playback bit rate. You may also want to contact your Internet Service Provider to get a download speed of over 1.0 Mb/s.

If you are watching a movie over a wireless connection and your movie is stuttering, please try watching over a wired connection or move your computer closer to your wi-fi router for a stronger signal.

If the problem continues, there may be some issues with your internet connection.
In that case, please contact your internet service provider for help.
* An operation was attempted on a pin that does not exist in the Direct Show filter graph. The needed codec may not be present.
Please download the codec from [Microsoft Support] page.
The WVC1 codec is needed to play this file.
* The specified file cannot be found.
* Cannot run the file because the specified protocol is not supported.
* The server cannot be found.
* The file cannot be played because there was a network error.
* The page cannot be displayed.
Please check your firewall settings, as files may not be played because of the firewall security software.

* Please contact the manufacturer of your security software for more details.
* The copy-protected file cannot be played or synced because there was an error while authenticating the license.
* There was a problem in the license storage.
* There was a problem with DRM components.
* Security storage protection error occurred.
The problem may be solved by initializing the license file.
After you initialize the license file, you will need to re-acquire a license before playing the movies. Please note that some products (including non-DMM services) may have restrictions on issuing licenses.

Please check with the [Microsoft Support] page regarding how to initialize files.

* Initializing a license file is a system file operation. R18.com is not responsible for your system file operation, so please perform this action at your own risk.
* Please close Internet Explorer completely after initializing a license file.
* An error occurred in the script on this page.
* The script error "netobj" is undefined.
* There is an "X" in the upper right corner.
Please click on the info bar and activate ActiveX controls.
If that does not solve the problem, please try resetting your browser.
* Authentication error occurred.
* The license does not work.
[Windows 7]
Please try setting "Default Programs" from Control Panel, or try disabling "Protected Mode" from Internet Options.
* I cannot find the movies I purchased. Please login to your account, and go to [My Library] on the top menu bar.
* I cannot rewind, fast forward or use the seek bar.
* The movie stops midway, or the download finishes midway.
The download may have failed.
Try deleting your browser's temporary files (cache), then try downloading it again.
Q: Why doesn't R Player play movies?

A:

First, please confirm that Microsoft Silverlight is installed. You can download it for free from the site below.

[Microsoft Silverlight]

If the problem continues, please check the following for possible problems and solutions:

ERROR SOLUTION
* You have not yet purchased this.
* Please login to R18.com.
* The item cannot be found.
Erase your browser's temporary files (cache), close your browser, then login to R18.com again and try playing the movie .

Also, the error may be occurring due to your firewall.
In this case, opening your ports may allow you to play movies.

There may be a problem in the server as well.
In this case, please wait and try again later.
* System error occurred.
* The license re-issue was denied.
* The license issue period has expired.
* No longer available.
* Page cannot be found.
Please contact our [Web Support].
We will look into it.
* Please enable JavaScript. Please enable JavaScript in your web browser and reload the page.
* Nothing appears on the screen. The R Player is all black / all white. 1. If you are using Internet Explorer 64-bit Edition, please try watching the movie in Internet Explorer 32-bit Edition or in Firefox.

2. Delete your browser's temporary files (cache) and try again.

3. Is i-Filter installed on your computer?
Sometimes when the filtering application i-Filter is installed, errors occur and you cannot see movie content. Click the Windows Start button and check to see if i-Filter has been installed by checking "All Programs".

If it is installed, you may be able to fix the problem by updating i-Filter to the newest version.
Please follow the steps below to update i-Filter to the newest version.

i. Open the main page in i-Filter.
ii. Click "System Settings" in the bottom right corner.
iii. In the "System Settings" window, click the "Update Now" button in the "Update Data" tab.
iiii. Once you have finished updating, restart your computer. Then repeat the step i-iiii until your program is up-to-date.

* Note: If upgrading i-Filter does not solve the problem, please remove i-Filter AT YOUR OWN RISK.

4. If you are using a proxy, delete the proxy settings and try playing the movie again.
* I cannot install Silverlight. Silverlight is not supported by some CPUs.

In order for Silverlight to work, your CPU must support SSE.
AMD chips made prior to 2001 do not support SSE, meaning you cannot install Silverlight.
* It will not proceed beyond "Opening Video..." Please try deleting the license information and re-installing Silverlight.

1. Please delete the "Play Ready" folder in the following locations.

[Windows XP]
C:\Documents and Settings\All Users\Application Data\Microsoft\

[Windows 7]
C:\ProgramData\Microsoft\

[Mac OS]
MacintoshHD > Library > Application Support > Microsoft

* The Play Ready folder is a hidden folder. In Windows, you must first set your system to display hidden folders.


2. Uninstall Silverlight

[Windows XP]
Control Panel > Add/Erase Programs (Program and Functions) > Uninstall Silverlight

[Mac OS]
MacintoshHD > Applications > Delete the Microsoft Silverlight folder


3. Install Silverlight

[Microsoft Silverlight]
Q: How can I watch movies on a PC that has Windows 8 or later?

A:

In order to continue using R Player, you may need to upgrade and/or change the settings.

If the R Player is not working properly, you can try changing the setting within IE to [Protected Mode OFF]:

[Windows 7 / 8.1 / 10]
1. Launch Internet Explorer and go to "Tools" ---> "Internet Options"
2. Go to "Security" tab and uncheck "Enable Protected Mode"
3. Click "OK"
4. Relaunch Internet Explorer

Q: How can I play movies on Safari 10 or later?

A:

If your are using Safari 10 or later, you will need to change the security setting of your plugins (Flash, Silverlight) before playing movies.

[Step 1] Go to Preferences ---> Security

[Step 2] Click "Plug-in Settings" under Internet plug-ins.

[Step 3] Select "Adobe Flash Player" (and/or "Silverlight") from the left menu, then select "www.R18.com" from the right menu.

[Step 4] Change the pulldown to "Allow".

Q: I want to try a test video.

A:

Please visit [R18.com Tools] page.

Q: I still have questions.

A:

Please contact our [Web Support].

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About R Player & R Player for Chrome
Q: What are the system requirements to use R Player?

A:

The following requirements are needed to use R Player:

Windows  
OS Windows 7 / 8.1 / 10
Browser Internet Explorer 11 or later
Firefox (latest version)
Chrome (latest version)

 

Mac  
OS Mac OS 10.9 or later
Browser Safari 7 or later
Firefox (latest version)
Chrome (latest version)
Q: How can I update the old DMM Player to a new R Player?

A:

Please visit [R18.com Tools] page and follow the steps to install the R Player.

*** TO USERS WHO ARE CURRENTLY USING THE PLAYLIST FUNCTION AND CHAPTER FUNCTION ***

You will need to move your movie files to the new R Player folder.
Please find the movie files in the following folders:

Mac --- User > User name > Movie > DMMPlayer > playlist
Windows XP --- My Document > My Videos > DMMPlayer > playlist
Windows 7 / 8.1 --- Library (User name) > Videos > DMMPlayer > playlist

and move the movie files to:

Mac --- User > User name > Movie > R Player > playlist
Windows XP --- My Document > My Videos > R Player > playlist
Windows 7 / 8.1 / 10 --- Library (User name) > Videos > R Player > playlist

Please repeat the same steps for the chapter folder.

Q: How can I install Microsoft Silverlight?

A:

In order to use the R Player you need to install the latest version of Microsoft Silverlight. You can download Silverlight for free at the link below.

[Microsoft Silverlight]

* After installation you will need to restart your browser for the changes to take effect.

Q: How can I stream movies with R Player?

A:

After the installation of Microsoft Silverlight, you will be able to enjoy streaming movies at any time.

[Try Streaming Sample]

Q: How can I play downloaded movies with R Player?

A:

Please visit [R18.com Tools] page to learn more.

Q: How can I use R Player on Safari 6.1 or later?

A:

If your are using Safari 6.1 or later, you will need to change the security setting of your browser before installing R Player.

[Step 1] Go to Preferences ---> Security

[Step 2] Click "Plug-in Settings" under Internet plug-ins.

[Step 3] Select "Silverlight" from the left menu, then select "www.R18.com" from the right menu.

[Step 4] Change the pulldown to "Allow".

* After the installation is complete, please make sure to change the security setting back to the original setting.

Q: I got a license authentication screen.

A:

Please enter your R18.com login information (email address & password). You will need an internet connection when you authenticate the license.

You may be asked again when you change your device, so please store your account information securely.

Q: How can I watch movies on a PC that has Windows 8 or later?

A:

In order to continue using R Player, you may need to upgrade and/or change the settings.

If the R Player is not working properly, you can try changing the setting within IE to [Protected Mode OFF]:

[Windows 7 / 8.1]
1. Launch Internet Explorer and go to "Tools" ---> "Internet Options"
2. Go to "Security" tab and uncheck "Enable Protected Mode"
3. Click "OK"
4. Relaunch Internet Explorer

Q: How can I play movies on Safari 10 or later?

A:

If your are using Safari 10 or later, you will need to change the security setting of your plugins (Flash, Silverlight) before playing movies.

[Step 1] Go to Preferences ---> Security

[Step 2] Click "Plug-in Settings" under Internet plug-ins.

[Step 3] Select "Adobe Flash Player" (and/or "Silverlight") from the left menu, then select "www.R18.com" from the right menu.

[Step 4] Change the pulldown to "Allow".

Q: Why doesn't R Player play movies?

A:

First, please confirm that Microsoft Silverlight is installed. You can download it for free from the site below.

[Microsoft Silverlight]

If the problem continues, please check the following for possible problems and solutions:

ERROR SOLUTION
* You have not yet purchased this.
* Please login to R18.com.
* The item cannot be found.
Erase your browser's temporary files (cache), close your browser, then login to R18.com again and try playing the movie .

Also, the error may be occurring due to your firewall.
In this case, opening your ports may allow you to play movies.

There may be a problem in the server as well.
In this case, please wait and try again later.
* System error occurred.
* The license re-issue was denied.
* The license issue period has expired.
* No longer available.
* Page cannot be found.
Please contact our [Web Support].
We will look into it.
* Please enable JavaScript. Please enable JavaScript in your web browser and reload the page.
* Nothing appears on the screen. The R Player is all black / all white. 1. If you are using Internet Explorer 64-bit Edition, please try watching the movie in Internet Explorer 32-bit Edition or in Firefox.

2. Delete your browser's temporary files (cache) and try again.

3. Is i-Filter installed on your computer?
Sometimes when the filtering application i-Filter is installed, errors occur and you cannot see movie content. Click the Windows Start button and check to see if i-Filter has been installed by checking "All Programs".

If it is installed, you may be able to fix the problem by updating i-Filter to the newest version.
Please follow the steps below to update i-Filter to the newest version.

i. Open the main page in i-Filter.
ii. Click "System Settings" in the bottom right corner.
iii. In the "System Settings" window, click the "Update Now" button in the "Update Data" tab.
iiii. Once you have finished updating, restart your computer. Then repeat the step i-iiii until your program is up-to-date.

* Note: If upgrading i-Filter does not solve the problem, please remove i-Filter AT YOUR OWN RISK.

4. If you are using a proxy, delete the proxy settings and try playing the movie again.
* I cannot install Silverlight. Silverlight is not supported by some CPUs.

In order for Silverlight to work, your CPU must support SSE.
AMD chips made prior to 2001 do not support SSE, meaning you cannot install Silverlight.
* It will not proceed beyond "Opening Video..." Please try deleting the license information and re-installing Silverlight.

1. Please delete the "Play Ready" folder in the following locations.

[Windows XP]
C:\Documents and Settings\All Users\Application Data\Microsoft\

[Windows 7]
C:\ProgramData\Microsoft\

[Mac OS]
MacintoshHD > Library > Application Support > Microsoft

* The Play Ready folder is a hidden folder. In Windows, you must first set your system to display hidden folders.


2. Uninstall Silverlight

[Windows XP]
Control Panel > Add/Erase Programs (Program and Functions) > Uninstall Silverlight

[Mac OS]
MacintoshHD > Applications > Delete the Microsoft Silverlight folder


3. Install Silverlight

[Microsoft Silverlight]
Q: Why can’t I stream movies on Chrome?

A:

On Windows 8.1 or Windows 10, you can now play our movies using "R Player Plus", our newly released FREE Windows Store app.
Please visit [R18.com Tools] page for more information.

If you are using older Windows or Mac, please install “R Player for Chrome” in order to stream movies on Chrome.
Please visit our [R18.com Tools] page and install R Player for Chrome.

Q: What are the system requirements to use R Player for Chrome?

A:

The following requirements are needed to use R Player for Chrome:

Windows  
OS Windows 7 / 8.1 / 10
Browser Google Chrome

 

Mac  
OS Mac OS 10.9 or later
Browser Google Chrome
Q: I still have questions.

A:

Please contact our [Web Support].

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About R Player Plus
Q: What is “R Player Plus”?

A:

If you are using Windows 8.1 or later, you can play our movies with our FREE Windows Store app; R Player Plus.
R Player Plus supports Microsoft Edge browser as well.

Q: What are the system requirements to use R Player Plus?

A:

The following requirements are needed to use R Player Plus:

Windows  
OS Windows 8.1 / 10
Browser Internet Explorer 11 or later
Microsoft Edge (latest version)
Google Chrome (latest version)
Firefox (latest version)
Q: How can I install R Player Plus?

A:

Please visit our [Tools] page or [“R Player Plus” download page in Windows Store] and install the FREE app.

* You need a Microsoft account in order to download and install the app.

Q: How can I stream movies using R Player Plus?

A:

Once you installed R Player Plus, you can stream movies immediately.

[Try Streaming Sample]

Q: How can I play downloaded movies using R Player Plus?

A:

You can double-click the movie file to launch R Player Plus.
Or you can launch R Player Plus first, then select the movie file from the application.

Q: How can I set R Player Plus as my default player?

A:

Please try the following:

(1) Right-click on the downloaded movie file

(2) Select “Open With” ---> “Choose Program”

(3) Select “R Player Plus”

(4) Tick the “Always use the selected program to open this kind of file” check box.

(5) Click OK.

Q: I cannot play movies normally using R Player Plus…

A:

Please check the following:

ERROR SOLUTION
* An error message is being displayed. Please read and follow the instruction in the message.
If the issue continues, please contact our [Web Support].
Please provide the following details:

– Your login ID
– OS version
– Browser
– R Player Plus version
– Error codes/error messages, if any
– The approx. time that error occurred (your local time)
– Service you are using (Video on Demand or Channels)
– Streaming or Download
– Name/content IDs of the product(s) that you purchased
* The license authentication screen appears. Please enter your email address and password to authenticate your license.
* R Player Plus doesn’t play movies smoothly… Please try the following:
If you are using a laptop PC or a tablet PC, please connect it to AC adaptor. This will disable the Power saver mode.

If you do not have the power cable, you can manually disable the Power saver mode:
(1) Click on the power icon in the lower right corner of the PC screen, and open up the "More power options".
(2) Under the "Additional plans" section, select "High Performance", then "Change plan settings".
Q: I still have questions.

A:

Please contact our [Web Support].

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About E-Comics
Q: What are the system requirements to read E-Comics on R18.com?

A:

The following requirements are needed to read E-Comics on R18.com:

dmmb format DMM Reader

Windows 7 / 8.1 / 10
Mac OS X 10.9 or later
PDF format Adobe Reader

Windows 7 / 8.1 / 10
Mac OS 10.9 or later
Flash format Macromedia Flash Player

Windows 7 / 8.1 / 10
Mac OS 10.9 or later
Q: What is a dmmb file?

A:

A dmmb file is a DRM (copyright)-protected image file.
In order to view a dmmb file, you must download DMM Reader, which is offered below for free.

Download FREE [DMM Reader].

* Note: dmmb files are DRM-protected. You will not be able to read them if you cancel your R18.com account.

Q: How can I open a dmmb file?

A:

To open a dmmb file, you must download DMM Reader, which is available for free.

Download FREE [DMM Reader].

* Note: If the file does not open, please confirm that you are connected to the internet (License authentication via the internet is necessary to open the file).

Q: Why am I asked for "user authentication" when I open a dmmb file?

A:

License authentication via the internet is required the first time you open a dmmb file.
Please enter your R18.com login information (email address & password).
You need internet connection when you authenticate license.

Q: What is "Play Limit"?

A:

Play Limit is the expiration date.
If there is a Play Limit in that book, you may download the book as many times as you like until that limit.
Please make sure to finish downloading and confirm that you can read the book before they expire.

* If you do not download the file during its Play Limit time frame, you will not be able to download it after.
* There are some items that can be downloaded even after the Play Limit time has been reached.

Q: Where can I check the books that I purchased?

A:

Please login to your account, and go [My Library] on the top menu bar.

Q: Can I read the books I purchased on other computers?

A:

You can read books on any computer that meets the [system requirements]. However, you cannot watch the same movie on multiple devices simultaneously.

Q: I want to read comics in my mobile device.

A:

You can read the browser-view comics on mobile devices.

Q: How long do I have to purchase E-comics? or View them?

A:

You can download them as many times as you like as long as it is within the item's expiry date.
You must download the files during the Play Limit time frame, so please double check your Play Limit.

If you cannot decompress the file or you cannot view the item, please clear your browser cache and try the download again.

After your Play Limit has expired, you will not be able to download the file again. So please make sure that you do not damage or corrupt the file.

Items that are marked as limited time play will not be able to be viewed past their Play Limit. Also, please note that even if the movie has no Play Limit, you will lose access to it if you cancel your account with R18.com.

If there is a problem with the item and you cannot download and view the file, please contact our [Web Support].

Q: I purchased the wrong book by mistake...

A:

Once the purchase has been made, we cannot change or cancel the order.

Q: I still have questions.

A:

Please contact our [Web Support].

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About DMM Reader
Q: What is DMM Reader?

A:

DMM Reader is software used for authenticating and reading dmmb files.

Q: What are the system requirements for DMM Reader?

A:

The following requirements are needed to use DMM Reader:

Windows  
OS Windows 7 / 8.1 / 10

 

Mac  
OS Mac OS X 10.9 or later

 

Q: How can I install DMM Reader?

A:

How to install DMM Reader:

[Step 1] Download the software

[Step 2] Please follow the install wizard for the DMM Reader.

Download FREE [DMM Reader].

Q: I still have questions.

A:

Please contact our [Web Support].

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Other
Q: How can I cancel the newsletter subscription?

A:

Please login to your account, and go to [My Account] ---> [Basic Registration Information].
Then select "No" in [Subscribe to Newsletter].

Q: Some of the girls in your products look really young... Are they all old enough to be in porn movies?

A:

They may look young, but all models appearing on R18.com and in R18.com Newsletter are 18 years or older.
They are all asked to submit age verification documents before making an appearance in our products.

And, not to mention, all acts and storylines in our products are performed under consent, are scripted and purely fictional.

Q: I want to view the movies & comics in my mobile device.

A:

You can watch movies that were released after September 1st, 2013 on your mobile devices.

You can read the browser-view comics on mobile devices.

Q: Do R18.com movies have English subtitles?

A:

Movies currently do not have subtitles. However, we plan on adding subtitles to hentai anime titles.
Also, we will keep adding the English-translated comics to our manga library.

Q: I still have questions.

A:

Please contact our [Web Support].

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